Frequently Asked Questions

Everything you need to know about your Vaulted® experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all items in original, unused condition. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Are Vaulted® products covered by a warranty?

Yes, all our premium retail goods come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options through Affirm.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking page to monitor your package's progress.

Do you offer international shipping?

Vaulted® proudly ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.